E-commerce · Concept project
Northpeak Assist: an AI support assistant for an online shop
A support assistant that answers order, return and sizing questions from the shop's own data, shows its sources and hands over to a person when needed.
A concept project with an invented business: no client results are claimed.
Challenge
Online shops answer the same questions all day (where is my order, how do I return, which size) while customers expect a reply in seconds. A chatbot that guesses or traps people does more harm than good.
Solution
An assistant that routes each question, looks up the order, policy or size guide, answers in plain language and cites what it used, and brings in a human for complaints and damaged goods with the whole conversation attached. In a real project it reads live data through the shop's API and uses a language model with guardrails and logging.
Process
Try it: ask where your order is, how to return the jacket, which size to choose, or ask for a person. This demo follows a script in the browser; no AI service is called.
Technologies
Services: AI & Automation